About Us
As a hospitality talent acquisition and executive recruitment. EQ Hospitality assists leaders of the global hotel, restaurant, resort and leisure sector in search of their ideal talent. Our name stands for our ability to listen and understand what drives both our clients and candidates. Only in this way can we truly convey the expectations of each. The team at EQ has over 30 years’ experience and expertise in senior talent acquisition and executive recruitment, working with hospitality’s great companies. Those with the ambition to recognise the direct relationship between the guest experience and the bottom-line.
Our legacy of successful appointments covers the movers and shakers -- the boardroom appointees and regional vice-presidents, managing directors and general managers, and other key executives and senior managers. What makes this possible is the trust and loyalty we have engendered by living and breathing the industry we love.
Our Genuine Knowledge
We know talent requirements are evolving in different cultures for both global brands and for companies and family firms that have chosen to acquire hospitality assets. But uniquely in a crowded marketplace, EQ has genuine strategic and operations knowledge to help clients select their best talent. Equally, this enables us to assist candidates in making the right decision regarding their next career move.
EQ has a truly global reach with strategic partners across the continents. Headquartered in Hong Kong and naturally focussed on the Asia-Pacific Region, we are actively engaged with growing the business in Europe, Middle East and the Americas.
Our Services
For the client
EQ offers you our services as the leading authority on talent acquisition and executive recruitment for the world’s best. We realise that each company and assignment is different, and while we have a proven talent acquisition process, we would always tailor our approach to meet your specific needs.
In order to help you, we want to understand your ambitions. We always request that you provide us with as comprehensive a brief as possible, including job roles and descriptions, latest company information, proposed remuneration and benefits, parameters in negotiation, and clear timelines. If possible, we would always seek to undertake an initial discussion on a direct and personal basis.
For the candidate
EQ is committed to advising candidates and representing them for appointments best suited to their experience, expertise, career, family and lifestyle expectations.
The typical EQ candidate would be an individual who loves the hospitality and leisure industry; has carefully nurtured his or her career, harnessing opportunities for continuous professional development; and one who can demonstrate long-term vision, while remaining realistic and flexible.
If you are put forward for a position, you can expect to undergo a rigorous process that would include any or all of the following after the submission of your CV – an initial discussion with EQ on your experience and expectations, and the setting of negotiation parameters; client interview; psychometric testing and possible visits to the property and meeting future colleagues. From our end, EQ is committed to confidentiality, and to providing suitable candidates with as clear a brief as possible on your potential new role and company.
Our People
The EQ team is led by Mark Robson, who has spent over a decade at the forefront of executive search for hospitality companies considered the benchmark in world-class service quality. Before launching EQ Hospitality, Mark was Managing Partner for Profile Asia Pacific for the last five years. He was also responsible for opening Portfolio International’s Asian business.
Highly regarded by hospitality and leisure industry leaders across the world, Mark is well known for his commitment and empathy towards both clients and candidates. His reputation as an authority in talent acquisition also reflects a solid operations background in the industry.
Liza’s executive search work focuses on Sales & Marketing, Revenue Management, Rooms Division, as well as Finance and General Management. She started her career as a management trainee at Hilton in Hawaii, capping her 12 years in the company as Regional Sales Director for Greater China.
She has worked in recruitment since 2007. Prior to bringing her extensive knowledge of the hospitality industry and Asia to EQ, Liza worked with Mark at Profile and Portfolio (PSD).
Flora is widely recognised as one of the leading recruitment advisors in the Asia Pacific region. At EQ, she specialises in senior-level appointments in the areas of Human Resources, Food & Beverage, Engineering, Spa, and Chinese Michelin Star Chefs, at individual property and corporate level.
Flora holds a bachelor’s degree in Hotel Management HK PolyU. Born and raised in Chongqing, Flora is fluent in English, Cantonese and Mandarin.
Having graduated from HK PolyU in 2016 with a BSc in Hotel Management, Christine gained two years valuable experience in the Human Resource department of a distinguished private club before joining EQ. in 2018.
Christine focusses on property-level management positions in Food & Beverage and Sales & Marketing for private clubs, hotels and lifestyle F&B establishments in Hong Kong and Asia Pacific.
Christine is fluent in Cantonese, English and Mandarin.
Strategic Partner
Northside Consulting Company Limited
Northside Consulting Company Limited (NCCL) is a boutique consulting firm, specializing in new hotel opening processes, and Organizational Project Management for the hospitality industry. Services provided include pre-opening support for new hotel projects, and new hotel opening project performance improvement.